Frequently asked questions

Who is eligible to buy this policy?


Any Individual or Family member on behalf of the entire family.




What are the different plans available?


A person can either opt for an Individual Plan or a Family plan to cover all household members and all their personal electronic devices.

Both plans have a choice of low coverage or full coverage.




What is the policy period?


Most insurance policies are for 12 months.




What are the coverage limits?


The basic Individual policy can start with a limit of indemnification at AED 10,000 and can be increased to AED 20,000. The Family policy limit of indemnification starts at AED 15,000 and can be upgraded to AED 30,000.




Is it important to get family coverage?


We think so!

Especially if you have kids studying online and other members in the house ie. In-Laws, Grandparents, Nanny. Plus, alll personal devices are covered in the family plan ie. Laptops, Mobile Phones, Tablets and even IoT devices.




Does the policy protect against unauthorized credit card transactions?


Yes, as long as it was a Cyber attack and the policy terms and conditions are followed.




What is the procedure for filing a claim?


Just call 050.229.6223 for assistance.